RETURNS
Our Return Policy
We offer a 30-day return policy on all items. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
All returned items must be in their original condition, unworn, unwashed, and with all tags attached.
How to Return an Item
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Contact us
Email our customer service team with your order number and reason for return.
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Receive authorisation
We'll send you a return authorization number and shipping instructions within 24 hours.
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Pack and ship
Securely pack your item with the return authorization number and ship it back to us.
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Get your refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Conditions
- Items must be returned within 30 days of delivery
- Products must be unused and in original packaging
- All tags and labels must be attached
- Proof of purchase is required
- Sale items are final sale unless defective
Refund Processing Time
Refunds are processed within 5-7 business days after we receive your return. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your payment method.
Questions?
If you have any questions about our return policy, please contact our customer service team at support@nrgzrau.com